Job Overview
We are looking for a proactive and organized Partner Onboarding Manager to help new partners successfully integrate with SpacePointe’s payment and point-of-sale (POS) solutions. This role focuses on building strong partner relationships, coordinating onboarding activities, and ensuring partners have the tools, training, and support they need to succeed.
Key Responsibilities
- Manage the end-to-end onboarding process for new partners, from initial engagement through launch.
- Coordinate with internal teams, including Sales, Business Development, Product, Technical Support, and Operations, to ensure smooth partner integration.
- Guide partners through platform setup, documentation, account configuration, and implementation requirements.
- Provide product training, onboarding resources, and guidance on SpacePointe’s payment processing and POS solutions.
- Track onboarding progress, identify potential issues, and proactively resolve delays or escalate blockers.
- Maintain accurate partner records, onboarding documentation, and status reports.
- Build and maintain strong relationships with partners to encourage engagement, satisfaction, and long-term success.
- Gather partner feedback and collaborate with internal teams to improve onboarding processes.
- Ensure onboarding activities follow applicable company policies, security standards, and compliance requirements.
Qualifications and Requirements
- Bachelor’s degree in Business Administration, Information Technology, Communications, or a related field, or equivalent practical experience.
- Experience in partner onboarding, account management, customer success, project coordination, or business operations.
- Strong communication, relationship-building, and organizational skills.
- Ability to manage multiple onboarding projects and competing priorities.
- Comfortable working with digital platforms, CRM systems, and project management tools.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical processes clearly to non-technical stakeholders.
- Experience in payment processing, fintech, POS systems, or software-as-a-service (SaaS) is an advantage.
Preferred Skills
- Experience coordinating technical integrations or software implementations.
- Familiarity with payment gateways, merchant services, and partner ecosystems.
- Experience creating onboarding documentation, training materials, and process workflows.
- Ability to work effectively across cross-functional and geographically distributed teams.
What We Offer
- The opportunity to contribute to the growth of an innovative payments and POS technology company.
- A collaborative and supportive working environment.
- Opportunities for professional development and career growth.
- The chance to build meaningful relationships with partners and contribute to their long-term success.
How to Apply
If you are passionate about partner relationships, operational excellence, and helping businesses succeed with technology, we encourage you to apply. Join SpacePointe and help us deliver a seamless onboarding experience for our partners.